Privacy Policy for Canopy Eats

At Canopy Eats, we are deeply committed to protecting the privacy of our customers and visitors to our online platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our street food tours, rainforest-themed dining, catering services, culinary workshops, and sustainable food sourcing initiatives. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant, and other privacy regulations.

Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Identification Information: This includes your name, email address, phone number, and postal address when you book a tour, reserve a dining experience, inquire about catering, register for a workshop, or subscribe to our newsletters.
• Payment Information: When you make a purchase through our platform, we collect necessary payment details, such as credit/debit card numbers and billing addresses. This information is processed securely by third-party payment processors, and we do not store sensitive payment card details on our servers.
• Dietary Preferences and Health Information: For certain services like dining experiences or workshops, we may ask for information about allergies, dietary restrictions, or other health notes to ensure your safety and satisfaction. This information is treated with the utmost care and used solely for the purpose of fulfilling your culinary requests.
• Usage Data: We automatically collect information about how our online platform is accessed and used. This may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Communication Data: Records of your communications with us, including inquiries and feedback.

How We Use Your Information

Canopy Eats uses the collected data for various purposes:

• To Provide and Maintain Our Services: This includes processing your bookings, managing your tour and dining reservations, organizing catering events, and facilitating workshop participation.
• To Personalize Your Experience: Tailoring our offerings, such as culinary workshops or street food tours, to better suit your preferences and dietary needs.
• To Process Transactions: Handling payments for our services securely and efficiently.
• To Communicate With You: Sending booking confirmations, updates about your services, newsletters (if you opt-in), and responding to your inquiries.
• To Improve Our Online Platform: Analyzing usage data to understand how our site is used and identifying areas for improvement in design and content.
• For Marketing and Promotional Purposes: With your consent, we may use your information to inform you about new tours, dining experiences, workshops, or special offers. You can opt-out of these communications at any time.
• For Internal Operations: Including data analysis, identifying usage trends, and evaluating the effectiveness of our promotional campaigns to enhance our services.

Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal data described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

• Consent: You have given us explicit permission to do so (e.g., for marketing communications).
• Contractual Necessity: The processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract (e.g., booking a tour).
• Legal Obligation: To comply with a legal obligation (e.g., tax or accounting purposes).
• Legitimate Interests: For our legitimate interests, provided that your rights and freedoms do not override those interests (e.g., improving our services, preventing fraud).

Disclosure of Your Information

We may disclose your personal information in the following situations:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our online platform, conducting our business, or serving our users (e.g., payment processors, analytics providers, hosting services). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
• Legal Disclosures: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Security

The security of your data is paramount to us. We implement a variety of security measures, including technical and organizational safeguards, to protect your personal data from unauthorized access, use, alteration, and disclosure. These measures include encryption, firewalls, and secure server hosting. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

Canopy Eats will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following data protection rights:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within the timeframes required by applicable law.

Third-Party Links

Our online platform may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Canopy Eats
• 18B Circular Road, #03-01
• Singapore, 049374
• Singapore